Returns Information

Returns on Boggi Milano are free and simple to make. If you need to send an item back, you can return it in any nearby Boggi Milano store or register your return online within 30 days of receiving your order.
Return Window
Within 30 days of delivery
Return Options
In-store or online return registration
Return Fee
Free of charge within Lebanon
Refund Timing
Up to 14 days, subject to bank policies

Please note: delivery charges and COD additional charges are not refunded. Returned items must be in their original condition with all Boggi Milano packaging intact. COD orders are refunded by coupon only.

For Registering Return Online

  1. Sign into your web account and select the order you would like to return.
  2. Select Create a return.
  3. Tick the product(s) you wish to return and select the reason, then click Next step.
  4. Review your return before completing, cancelling, or amending it.
  5. Accept the terms and conditions and click Next step.
  6. You will receive a returns case number and email confirmation.
  7. Arrange collection by calling our Customer Service team.
  8. Tick the items you wish to return on both return notes.
  9. Pack products in original packaging with the return note inside.
  10. Hand the second return note to the courier in exchange for proof of pick-up.
  11. Cash on Delivery (COD) orders will be refunded by coupon only.

  1. Click Order and return status and enter your order number and email.
  2. Accept the terms and conditions and click Next step.
  3. You will receive a returns case number and email confirmation.
  4. Arrange collection by calling our Customer Service team.
  5. Tick the items you wish to return on both return notes.
  6. Pack products in original packaging with the return note inside.
  7. Hand the second return note to the courier in exchange for proof of pick-up.
  8. Refunds, excluding delivery charges, will be processed to your original payment method within 14 days, depending on your bank’s policies. COD orders will be refunded by coupon only.

All items returned to Boggi Milano must be unworn and in new and unused condition. Items that do not meet our criteria will not be refunded and may be returned to the customer.

Please ensure all Boggi Milano packaging, dust bags, certificates of authenticity, and boxes are returned. Shoes must be returned without marks on the sole or shoe box.

Due to hygiene reasons, underwear, bathing suits, cosmetics, and perfumes are not eligible for return.

We ensure all products leave our Boggi Milano warehouse in perfect condition. If you receive a damaged product, please contact Customer Service immediately.

For technology products:

  • Products must be sealed and in original condition to be eligible for return.
  • Defective products are subject to after-service repairs within 10–21 business days.
  • Damaged items must be reported within 24 hours of delivery.

Need help?

Please contact our Customer Service team via webchat or WhatsApp if you need support with your return request.